What Does A (UX) Writer Do?

A user experience (UX) writer creates text for digital products to guide users and enhance their interaction with the product. They focus on crafting clear, concise, and user-friendly language for things like menus, labels, buttons, error messages, and chatbots. Essentially, UX writers are responsible for the “microcopy” that users interact with.

Here’s a more detailed look at their role:

Focus on usability: UX writers prioritize making the product easy to understand and use, focusing on the language users see and hear.
Collaboration: They work closely with UX designers, product managers, and developers to ensure the language aligns with the product’s overall design and user needs.
Testing and refinement: UX writers often test their writing with users to ensure it’s clear and effective, and they may refine the copy based on feedback.
Key areas of writing: They might write copy for menus, buttons, labels, error messages, instructions, chatbot scripts, and more.
Importance of clarity and conciseness: UX writing emphasizes using straightforward language and breaking down complex tasks into simpler steps.
Inclusivity and accessibility: UX writers also consider the needs of diverse users, including people with disabilities, and strive to create accessible content.
Impact on user experience: Good UX writing contributes to a positive and intuitive user experience, leading to increased engagement and user satisfaction.
Distinction from copywriting: While copywriting focuses on persuasion and marketing, UX writing focuses on usability and guiding users through the product.